|
Normal Fuse-off
|
| Cities and towns |
Within 4 working hours |
Rs.100 in each case of default |
Rs.50 to each consumer affected |
| Rural areas |
Within 12 working hours |
|
Overhead Line/cable breakdowns
|
| Cities and towns |
Within 6 hours default |
Rs.100 in each case of affected |
Rs.50 to each consumer |
| Rural areas |
Within 24 hours |
|
Underground cable breakdowns
|
| Cities and towns |
Within 12 hours default |
Rs.100 in each case of affected |
Rs.50 to each consumer |
| Rural areas |
Within 48 hours |
|
Distribution Transformer failure
|
| Cities and towns |
Within 24 hours default |
Rs.200 in each case of affected |
Rs.100 to each consumer |
| Rural areas |
Within 48 hours |
|
Period of Scheduled Outage
|
| Maximum duration in a single stretch consumer affected |
Not to exceed 12 hours |
Rs.200 in each case of affected |
Rs.100 to each default |
| Restoration of supply |
By not later than 6:00 PM |
|
Voltage fluctuations
|
| No expansion/enhancement of network involved |
Within 10 days |
Rs.100 for each day of default |
Rs.50 to each consumer affected for each day of default |
| Up-gradation of distribution system required |
Within 120 days |
Rs.200 for each day of default |
Rs.100 to each consumer affected for each day of default |
| Erection of Substation |
Within the time period as approved by the Commission |
Rs.500 for each day of default |
Rs.250 to each consumer affected for each day of default |
|
Meter complaints
|
| Inspection and replacement of slow, fast/creeping, stuck-up meters |
Inspection within 7 days in towns and cities and within 15 days in rural areas and replacement within 15 days thereafter. |
|
|
| Replace burnt meters if cause attributable to Licensee |
Within 7 days |
Rs.100 for each day of default |
Not Applicable |
| Replace burnt meters if cause attributable to consumer |
Within 7 days of receiving payment from consumer |
|
|
|
Processing of Application & intimation of relevant charges payable for new connection/sanction of additional load/Demand
|
| All Cases- If connection feasible from existing network for release of supply |
Within 3 working days of receipt of application |
Rs.100 for each day of default |
Not Applicable |
|
If Network expansion / enhancement required to release supply
|
| Release of supply - Low Tension |
Within 15 Days of receipt of application |
Rs.100 for each day of default |
|
| Release of supply - High Tension 11 KV |
Within 15 days of receipt of application |
|
|
| Release of supply - High Tension 33 KV |
Within 30 days of receipt of application |
Rs. 500 for each day of default |
Not Applicable |
| Release of supply - Extra High Tension |
Within 45 days of receipt of application |
|
|
|
Release of new connection/additional load upon payment of all charges
|
| All cases - If Connection feasible from existing network for release of supply |
Within 3 days in metropolition Areas, within 7 days in other municipal areas and within 15 days in rural areas upon receipt of the complete application (along-with prescribed charges) |
Rs.100 for each day of default |
Not Applicable |
|
Network expansion / enhancement required to release of supply
|
| Release of supply - Low Tension |
Within 30 days of receipt of prescribed charges |
Rs.100 for each day of default |
Not Applicable |
| Release of supply - High Tension 11 KV |
Within 60 days of receipt of prescribed charges |
|
|
| Release of supply - High Tension 33 KV |
Within 90 days of receipt of prescribed charges |
Rs.500 for each day of default |
|
| Release of supply - Extra High Tension |
Within 180 days of receipt of prescribed charges |
|
|
| Erection of substation required for release of supply |
Within the time period approved by the commission |
Rs.1000 for each day of default |
|
|
Transfer of ownership and conversion of services
|
| Title transfer of ownership |
Within 7 days along-with necessary documents and prescribed fee, if any |
Rs.100 for each day of default |
Not Applicable |
| Change of category |
Within 7 days along-with necessary documents and prescribed fee, if any |
|
|
| Conversion from LT 1-ph to LT 3-ph and vice-versa |
Within 30 days of payment of charges payment of charges by the consumer |
|
|
| Conversion from LT to HT and vice-versa |
Within 60 days of by the consumer |
Rs.200 for each day of default |
|
|
Resolution of complaints on consumers bill
|
| If no additional information is required |
Within 24 working hours of receipt of complaint |
Rs.50 for each day of default |
|
| If additional information is required |
Within 7 working days of receipt of complaint |
Rs.50 for each day of default |
Not Applicable |
|
Reconnection of supply following disconnection due to non-payment of bills
|
| Cities and Towns |
Within 4 working hours of production of proof of payment by consumer |
Rs.100 in each case of default |
|
| Rural Areas |
Within 12 working hours of prduction of proof of payment by consumer |
Rs.100 for each day of default |
Not Applicable |
|
Wrongful disconnection of Service Connection / levy of reconnection charges without disconnection.
|
| Wrongful disconnection of Service Connection even after payment of electricity charges due |
|
Rs.100 in each case of default |
|
| Levy of reconnection charges without actual physical disconnection |
|
Rs.100 for each day of default |
Not Applicable |
