Supply Related Complaints

Vision & Mission


"To Create an organization that is profitable, viable, responsive, serving the needs of the customer, suppliers and employees".


SPDCL is set to achieve this vision through the following objectives

Commercial Objectives :
Eliminating pilferage of energy.
Reducing the exceptional cases.
Reducing arrears.

Operational Objectives:
Minimizing Technical / Transmission Loses.
Reducing transformer failures.
Reducing O&M expenditure.
Maintaining rolling stock of additional DTR s at every sub-station level to avoid delays in replacing the failed units.

Social Objectives:
Electrification of Dalithwadas.
Electrification of Weaker section Colonies.
Releasing of supply to PWS / RWS Schemes.
Separation of 11 KV Feeders for Mandal Headquarters.

Regulatory Objectives:
To function as per the guidelines issued by APERC.
To Continuously monitor the progress of various directives issued by APERC.
APSPDCL has plans to improve the level of service with technical excellence:
As the high voltage distribution system (HVDS) experimentally set up in Chittoor district is giving good results, the model is being extended in all districts GIS based consumer indexing is being done. Customer Service Centers and Electricity Call Centers functioning in all urban areas and in all sub-division headquarters.
Spot Billing for energy consumption is introduced throughout the company.
Rate of DTR failures brought down from 21.25% in 2000-01, 14.16% in 2002-03, 9.27% in 2003-04, 8.45% in 2004-05, 9.19% in 2005-06 and 5.70% in 2006-07.