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Compensation payable in case of violation of Standard
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| Compensation payable to individual consumer if the event affects a single consumer | Compensation payable to individual consumer if the event affects more than one consumer | ||
| Normal Fuse-off | |||
| Cities and towns | Within 4 working hours | Rs.100 in each case of default | Rs.50 to each consumer affected |
| Rural areas | Within 12 working hours | ||
| Overhead Line/cable breakdowns | |||
| Cities and towns | Within 6 hours default | Rs.100 in each case of affected | Rs.50 to each consumer |
| Rural areas | Within 24 hours | ||
| Underground cable breakdowns | |||
| Cities and towns | Within 12 hours default | Rs.100 in each case of affected | Rs.50 to each consumer |
| Rural areas | Within 48 hours | ||
| Distribution Transformer failure | |||
| Cities and towns | Within 24 hours default | Rs.200 in each case of affected | Rs.100 to each consumer |
| Rural areas | Within 48 hours | ||
| Period of Scheduled Outage | |||
| Maximum duration in a single stretch consumer affected | Not to exceed 12 hours | Rs.200 in each case of | Rs.100 to each default |
| Restoration of supply | By not later than 6:00 PM | ||
| Voltage fluctuations | |||
| No expansion/enhancement of network involved | Within 10 days | Rs.100 for each day of default | Rs.50 to each consumer affected for each day of default |
| Up-gradation of distribution system required | Within 120 days | Rs.200 for each day of default | Rs.100 to each consumer affected for each day of default |
| Erection of Substation | Within the time period as approved by the Commission | Rs.500 for each day of default | Rs.250 to each consumer affected for each day of default |
| Meter complaints | |||
| Inspection and replacement of slow, fast/creeping, stuck-up meters | Inspection within 7 days in towns and cities and within 15 days in rural areas and replacement within 15 days thereafter. | ||
| Replace burnt meters if cause attributable to Licensee | Within 7 days | Rs.100 for each day of default | Not Applicable |
| Replace burnt meters if cause attributable to consumer | Within 7 days of receiving payment from consumer | ||
| Processing of Application & intimation of relevant charges payable for new connection/sanction of additional load/Demand | |||
| All Cases- If connection feasible from existing network for release of supply | Within 3 working days of receipt of application | Rs.100 for each day of default | Not Applicable |
| If Network expansion / enhancement required to release supply | |||
| Release of supply - Low Tension | Within 15 Days of receipt of application | Rs.100 for each day of default | |
| Release of supply - High Tension 11 KV | Within 15 days of receipt of application | ||
| Release of supply - High Tension 33 KV | Within 30 days of receipt of application | Rs. 500 for each day of default | Not Applicable |
| Release of supply - Extra High Tension | Within 45 days of receipt of application | ||
| Release of new connection/additional load upon payment of all charges | |||
| All cases - If Connection feasible from existing network for release of supply | Within 30 days of receipt of application (along-with prescribed charges) | Rs.100 for each day of default | Not Applicable |
| Network expansion / enhancement required to release of supply | |||
| Release of supply - Low Tension | Within 30 days of receipt of prescribed charges | Rs.100 for each day of default | Not Applicable |
| Release of supply - High Tension 11 KV | Within 60 days of receipt of prescribed charges | ||
| Release of supply - High Tension 33 KV | Within 90 days of receipt of prescribed charges | Rs.500 for each day of default | |
| Release of supply - Extra High Tension | Within 180 days of receipt of prescribed charges | ||
| Erection of substation required for release of supply | Within the time period approved by the commission | Rs.1000 for each day of default | |
| Transfer of ownership and conversion of services | |||
| Title transfer of ownership | Within 7 days along-with necessary documents and prescribed fee, if any | Rs.100 for each day of default | Not Applicable |
| Change of category | Within 7 days along-with necessary documents and prescribed fee, if any | ||
| Conversion from LT 1-ph to LT 3-ph and vice-versa | Within 30 days of payment of charges payment of charges by the consumer | ||
| Conversion from LT to HT and vice-versa | Within 60 days of by the consumer | Rs.200 for each day of default | |
| Resolution of complaints on consumer's bill | |||
| If no additional information is required | Within 24 working hours of receipt of complaint | Rs.50 for each day of default | |
| If additional information is required | Within 7 working days of receipt of complaint | Rs.50 for each day of default | Not Applicable |
| Reconnection of supply following disconnection due to non-payment of bills | |||
| Cities and Towns | Within 4 working hours of production of proof of payment by consumer | Rs.100 in each case of default | |
| Rural Areas | Within 12 working hours of prduction of proof of payment by consumer | Rs.100 for each day of default | Not Applicable |
| Wrongful disconnection of Service Connection / levy of reconnection charges without disconnection. | |||
| Wrongful disconnection of Service Connection even after payment of electricity charges due | Rs.100 in each case of default | ||
| Levy of reconnection charges without actual physical disconnection | Rs.100 in each case of default | Not Applicable | |
