Supply Related Complaints customercare@apspdcl.in

Guaranteed Standards Of Performance And Compensation To Consumers In Case Of Default

Service Area
Time Standard
Compensation payable in case of violation of Standard
Compensation payable to individual consumer if the event affects a single consumer Compensation payable to individual consumer if the event affects more than one consumer
Normal Fuse-off
Cities and towns Within 4 working hours Rs.100 in each case of default Rs.50 to each consumer affected
Rural areas Within 12 working hours
Overhead Line/cable breakdowns
Cities and towns Within 6 hours default Rs.100 in each case of affected Rs.50 to each consumer
Rural areas Within 24 hours
Underground cable breakdowns
Cities and towns Within 12 hours default Rs.100 in each case of affected Rs.50 to each consumer
Rural areas Within 48 hours
Distribution Transformer failure
Cities and towns Within 24 hours default Rs.200 in each case of affected Rs.100 to each consumer
Rural areas Within 48 hours
Period of Scheduled Outage
Maximum duration in a single stretch consumer affected Not to exceed 12 hours Rs.200 in each case of Rs.100 to each default
Restoration of supply By not later than 6:00 PM
Voltage fluctuations
No expansion/enhancement of network involved Within 10 days Rs.100 for each day of default Rs.50 to each consumer affected for each day of default
Up-gradation of distribution system required Within 120 days Rs.200 for each day of default Rs.100 to each consumer affected for each day of default
Erection of Substation Within the time period as approved by the Commission Rs.500 for each day of default Rs.250 to each consumer affected for each day of default
Meter complaints
Inspection and replacement of slow, fast/creeping, stuck-up meters Inspection within 7 days in towns and cities and within 15 days in rural areas and replacement within 15 days thereafter.
Replace burnt meters if cause attributable to Licensee Within 7 days Rs.100 for each day of default Not Applicable
Replace burnt meters if cause attributable to consumer Within 7 days of receiving payment from consumer
Processing of Application & intimation of relevant charges payable for new connection/sanction of additional load/Demand
All Cases- If connection feasible from existing network for release of supply Within 3 working days of receipt of application Rs.100 for each day of default Not Applicable
If Network expansion / enhancement required to release supply
Release of supply - Low Tension Within 7 Days of receipt of application Rs.100 for each day of default
Release of supply - High Tension 11 KV Within 15 days of receipt of application
Release of supply - High Tension 33 KV Within 30 days of receipt of application Rs. 500 for each day of default Not Applicable
Release of supply - Extra High Tension Within 45 days of receipt of application
Release of new connection/additional load upon payment of all charges
All cases - If Connection feasible from existing network for release of supply Within 30 days of receipt of application (along-with prescribed charges) Rs.100 for each day of default Not Applicable
Network expansion / enhancement required to release of supply
Release of supply - Low Tension Within 30 days of receipt of prescribed charges Rs.100 for each day of default Not Applicable
Release of supply - High Tension 11 KV Within 60 days of receipt of prescribed charges
Release of supply - High Tension 33 KV Within 90 days of receipt of prescribed charges Rs.500 for each day of default
Release of supply - Extra High Tension Within 180 days of receipt of prescribed charges
Erection of substation required for release of supply Within the time period approved by the commission Rs.1000 for each day of default
Transfer of ownership and conversion of services
Title transfer of ownership Within 7 days along-with necessary documents and prescribed fee, if any Rs.100 for each day of default Not Applicable
Change of category Within 7 days along-with necessary documents and prescribed fee, if any
Conversion from LT 1-ph to LT 3-ph and vice-versa Within 30 days of payment of charges payment of charges by the consumer
Conversion from LT to HT and vice-versa Within 60 days of by the consumer Rs.200 for each day of default
Resolution of complaints on consumer's bill
If no additional information is required Within 24 working hours of receipt of complaint Rs.50 for each day of default
If additional information is required Within 7 working days of receipt of complaint Rs.50 for each day of default Not Applicable
Reconnection of supply following disconnection due to non-payment of bills
Cities and Towns Within 4 working hours of production of proof of payment by consumer Rs.100 in each case of default
Rural Areas Within 12 working hours of prduction of proof of payment by consumer Rs.100 for each day of default Not Applicable
Wrongful disconnection of Service Connection / levy of reconnection charges without disconnection.
Wrongful disconnection of Service Connection even after payment of electricity charges due Rs.100 in each case of default
Levy of reconnection charges without actual physical disconnection Rs.100 in each case of default Not Applicable

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