SOP Analysis
MAIN MENU
1.
Fuse-off calls
2.
Overhead line breakdowns
3.
Underground line breakdowns
4.
DTr Failures
5.
Scheduled Outages - Max Duration
6.
Scheduled Outages - Restoration of supply by 6pm
7.
Voltage Fluctuations - No expansion of network
8.
Voltage Fluctuations - Expansion of network
9.
Replacement of defective meters
10.
Replacement of Burnt meters - Licensee
11.
Replacement of Burnt meters - Consumer
12.
Processing of application for new connections / Additional loads - Existing network
13.
Processing of application for new connections / Additional loads - Network expansion - LT
14.
Processing of application for new connections / Additional loads - Network expansion - 11kV
15.
Processing of application for new connections / Additional loads - Network expansion - 33kV
16.
Processing of Application for New Connection or Addl Load-Network Expansion-EHT
17.
Release of new connections / Additional loads - Existing network
8.
Release of New Services / Additional Loads where network expansion required -- LT
19.
Release of New Services / Additional Loads where network expansion required in APSPDCL - 11kV
20.
Release of New Services / Additional Loads from Existing Network in APSPDCL - 33kV
21.
Release of New Services / Additional Loads from Existing Network in APSPDCL - EHT
22.
Title Transfers
23.
Change of Category
24.
Conversion from single phase to three phase - LT
25.
Resolution of billing complaints - no addl info required
26.
Resolution of billing complaints - addl info
27.
Reconnection on payment of bills
Collapse
Title Transfers effected in APSPDCL July-2022 To September-2022
#
Sub-Division
Number of Requests TT
Min Duration(Days)TT
Max Duration(Days)TT
Average Duration(Days)TT
Requests Handled(%) TT
1
ALLAGADDA
1
1.08
1.08
1.08
100.00
2
NANDYAL-CCO
20
2.1
12.35
5.07
85.00
Total
145
0.86
46.12
2.57
95.17