Resolution of Billing complaints in APSPDCL where no additional information is required Apr-2020 To Sep-2020
# Division Number of Complaints Min Duration(Hrs) Max Duration(Hrs) Average Duration(Hrs) Complaints Resolved(%)
1 CHITTOOR RURALS 9 14.64 48.96 22.85 77.78
2 CHITTOOR TOWN 22 1.44 28.32 17.64 95.45
3 MADANAPALE 20 1.92 101.52 20.1 95.00
4 PILERU 6 3.84 23.76 18.92 100.00
5 PUTTUR 15 2.64 23.52 17.18 100.00
6 TIRUPATI RURALS 15 3.36 23.52 17.79 100.00
7 TIRUPATI TOWN 80 1.2 46.08 13.17 98.75
Total 167 1.2 101.52 16.09 97.01