Resolution of Billing complaints in APSPDCL where no additional information is required Jan-2021 To Mar-2021
# Sub-Division Number of Complaints Min Duration(Hrs) Max Duration(Hrs) Average Duration(Hrs) Complaints Resolved(%)
1 RENIGUNTA 12 0.72 27.12 16.04 91.67
2 TIRUPATI CCO 28 0.96 27.84 11.43 96.43
3 TIRUPATI OPERATION1 17 1.2 21.36 8.33 100.00
4 TIRUPATI OPERATION2 31 0.24 30.72 9.63 90.32
Total 88 0.24 30.72 10.83 94.32