Resolution of Billing complaints in APSPDCL where no additional information is required Apr-2021 To Jun-2021
# Sub-Division Number of Complaints Min Duration(Hrs) Max Duration(Hrs) Average Duration(Hrs) Complaints Resolved(%)
1 RENIGUNTA 5 1.44 19.2 6.05 100.00
2 TIRUPATI CCO 18 0.72 31.92 13.69 88.89
3 TIRUPATI OPERATION1 13 0.48 15.84 6.13 100.00
4 TIRUPATI OPERATION2 17 0.72 34.32 14.15 82.35
Total 53 0.48 34.32 11.26 90.57