Resolution of Billing complaints in APSPDCL where no additional information is required Apr-2020 To Sep-2020
# Sub-Division Number of Complaints Min Duration(Hrs) Max Duration(Hrs) Average Duration(Hrs) Complaints Resolved(%)
1 RENIGUNTA 12 1.2 22.8 10.18 100.00
2 TIRUPATI CCO 21 1.44 24.0 10.1 100.00
3 TIRUPATI OPERATION1 15 3.6 20.64 11.55 100.00
4 TIRUPATI OPERATION2 32 1.44 46.08 17.07 96.88
Total 80 1.2 46.08 13.17 98.75