Resolution of Billing complaints in APSPDCL where no additional information is required Jan-2021 To Mar-2021
# Sub-Division Number of Complaints Min Duration(Hrs) Max Duration(Hrs) Average Duration(Hrs) Complaints Resolved(%)
1 MADANAPALLI OPERATION 11 2.64 21.12 11.56 100.00
2 MULAKALACHERVU 2 15.36 23.76 19.56 100.00
3 PUNGANUR CCO 2 3.84 5.52 4.68 100.00
4 RURAL-MADANAPALLI 7 3.6 19.2 15.36 100.00
Total 22 2.64 23.76 12.87 100.00