Resolution of Billing complaints in APSPDCL where no additional information is required Apr-2021 To Jun-2021
# Sub-Division Number of Complaints Min Duration(Hrs) Max Duration(Hrs) Average Duration(Hrs) Complaints Resolved(%)
1 MADANAPALLI OPERATION 4 16.08 24.24 20.16 75.00
2 MULAKALACHERVU 3 18.96 23.04 20.32 100.00
3 PUNGANUR CCO 4 5.28 23.04 15.42 100.00
4 RURAL-MADANAPALLI 1 0.72 0.72 0.72 100.00
Total 12 0.72 24.24 17.0 91.67