SOP Analysis
MAIN MENU
1.
Fuse-off calls
2.
Overhead line breakdowns
3.
Underground line breakdowns
4.
DTr Failures
5.
Scheduled Outages - Max Duration
6.
Scheduled Outages - Restoration of supply by 6pm
7.
Voltage Fluctuations - No expansion of network
8.
Voltage Fluctuations - Expansion of network
9.
Replacement of defective meters
10.
Replacement of Burnt meters - Licensee
11.
Replacement of Burnt meters - Consumer
12.
Processing of application for new connections / Additional loads - Existing network
13.
Processing of application for new connections / Additional loads - Network expansion - LT
14.
Processing of application for new connections / Additional loads - Network expansion - 11kV
15.
Processing of application for new connections / Additional loads - Network expansion - 33kV
16.
Processing of Application for New Connection or Addl Load-Network Expansion-EHT
17.
Release of new connections / Additional loads - Existing network
8.
Release of New Services / Additional Loads where network expansion required -- LT
19.
Release of New Services / Additional Loads where network expansion required in APSPDCL - 11kV
20.
Release of New Services / Additional Loads from Existing Network in APSPDCL - 33kV
21.
Release of New Services / Additional Loads from Existing Network in APSPDCL - EHT
22.
Title Transfers
23.
Change of Category
24.
Conversion from single phase to three phase - LT
25.
Resolution of billing complaints - no addl info required
26.
Resolution of billing complaints - addl info
27.
Reconnection on payment of bills
Collapse
Resolution of Billing complaints in APSPDCL where additional information is required July-2022 To September-2022
#
Section
Number of Complaints
Min Duration(Days)
Max Duration(Days)
Average Duration(Days)
Complaints Resolved(%)
1
AE-D1
5
0.08
4.03
1.21
100.00
2
AE-D2
11
0.01
0.89
0.31
100.00
3
AE-D4
10
0.04
4.08
0.8
100.00
Total
26
0.01
4.08
0.67
100.00