| # | Section | Number of URBAN Complaint | Number of RURAL Complaints | Min Duration (Hrs) URBAN | Min Duration (Hrs) RURAL | Max Duration (Hrs) URBAN | Max Duration (Hrs) RURAL | Avg Duration (Hrs) URBAN | Avg Duration (Hrs) RURAL | Complaints Resolved(%) URBAN | Complaints Resolved(%) RURAL |
|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | NLT WEST-1 | 152 | 284 | 0.47 | 0.43 | 121.06 | 68.93 | 11.69 | 5.52 | 66.45 | 89.79 |
| 2 | NLT WEST-2 | 162 | 230 | 0.72 | 0.43 | 94.91 | 70.29 | 10.52 | 8.9 | 60.49 | 81.30 |
| 3 | NLT WEST-3 | 145 | 210 | 0.4 | 0.43 | 113.05 | 32.63 | 11.51 | 5.86 | 69.66 | 88.57 |
| Total | 459 | 724 | 0.4 | 0.43 | 121.06 | 70.29 | 11.22 | 6.69 | 65.36 | 86.74 | |