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Dial : 1800425155333
mail to : customercare@southernpowerap.co.in
 
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Best Practices
Best Practices
:: APSPDCL ::

  Company Information > Best Practices
 
  • Centralized Billing System (CBS)

  • Online ERO Counter Collections

  • Third Party Collections

  • System Application & Products (SAP)

  • Customer Service Center (CSC)

  • Centralized Customer Care (CCC)

  • Monitoring and Tracking System (MATS)

  • DTR Tracking System

  • Consumer Analysis Tool (CAT)

  • Service History

  • Spandana

  • Inward Registry

  • ETAAL


Centralized Billing System (CBS)

The centralized billing system is a web based application for LT billing of APSPDCL consumers. All the billing activities like upload/download of SBM (Spot Billing Machines), SCM (Spot Collection Machines), Master Changes, etc. and generating the various reports like DC lists, Ledger, Exception etc. are being done from all 131 EROs accessing this application.


Online ERO Counter Collections

Online ERO Counter collections application is a web based application through which the collections of CC charges, New services, Service requests and MATS cases can be done in 131-EROs (Electricity Revenue Offices), 166-Sub Division Offices, 48-Division Offices,8-Circle Offices. As the Online ERO Counter Collections application integrates with the other systems like CBS, MATS and SAP the consumer balances are getting updated automatically.


Third Party Collections

APSPDCL in its endeavor to enhance its customer service base has enabled the centralized web service approach for the third party collection channels like Eseva, AP-online, Billdesk , Sreeven for the consumers, to make payments through these channels using Netbanking, Debit, Credit cards for payment of CC charges..


System Application & Products (SAP)

SAP software utilization in the discom is being done in various modules as follows:

  1. MM (Material Management) – Deals with Agreements, purchase orders, material receipts & issues in stores, preparation of service bills.
  2. PS (Project System) :- Deals with preparation and approval of all types of Capital estimates like schemes, T&D, Deposit Contribution Works, Temporary Connection Works, Normal Plan and Civil works in SAP
  3. PM (Plant maintenance): - Deals with preparation and approval of all types of O&M estimates like Manning of SS, sub division annual O&M estimates, PTR and DTR repair estimates. And also tracking of all PTRs, DTRs and other equipment.
  4. HCM (Human Capital Management): - Deals with Employee details like pay bills, personal details, GPF particulars, disciplinary cases etc.
  5. AM (Asset Management): - All assets of SPDCL are maintained in this module.
  6. FI & CO (Finance and Controlling): - All payments to vendors, employees and to others, receipts from customers and accounting transactions are entered in this module.


Customer Service Center (CSC)

Customer Service Center is a web based application which acts as a single window clearance point for all customer-related activities like New Services registration, Re-registration of services, Service related changes like Category Change, Title Transfer, Load Change, Phase Change etc and releasing of registered services. The interface has been designed with end user viewpoint. In CSC applications Newconnection / Service requests are registered and sent to concerned wings automatically as it is integrated with the ERO Counter Collections and SAP system. Tracking of the estimated services right from registration of the service to work order release, material draws and releasing of service can be done in the system. The CSC application generates various reports like New services registered and released a report, Category wise pendency report, complaints performance report, complaints closed reports etc.


Centralized Customer Care (CCC)

The Centralized Customer Care center is IVRS based consumer grievance application, wherein the consumers dial the toll free no. 1800425155333 to register complaints like supply related, fuse of call, DTR failures, meter related, bill related complaints, etc. CCC system is accessible round the clock-365 days to all the consumers of the discom.


Monitoring and Tracking System (MATS)

The Monitoring And Tracking System(MATS) is used to monitor and track different types of irregularities/cases like direct tapping, pilferage of meter, additional load usage, non-sanction utilization of load,extension to other premises, running under disconnection, tampered meter, back billing etc, are booked by the Operations and DPE Wing of the Distribution Company . It assists Operations, DPE, Assessments wings in the filing of the inspection report, assessment of energy lost and the APTS (Anti Power Theft Squad) wing to register FIR (First Information Report), recover the dues from the consumer.

The MATS handle the entire process i.e. It reduces the amount of paperwork, eliminates manual calculations required and eliminates the possibility of errors leading to a reduction in time taken for processing. Moreover, it acts as a pivotal tool for effective monitoring of the disposal of these cases to the senior management in the Distribution companies


DTR Tracking System

DTR Tracking System tracks the failed Transformers right from the registration by the Consumers/ Departmental persons in the centralized customer center till it gets repaired in the SPM (Special Preventive Maintenance) offices and generates various reports related to standards of performance like replaced with in the time or beyond the time in Urban and Rural areas. This system also captures the vehicles related information which is used for transportation of failed equipment i.e., Consumer vehicles or department vehicles and generates the reports.


Consumer Analysis Tool (CAT)

Consumer analysis Tool is used to cross check the consumer billing pattern as per the tariff in force and verify for the integrity of previous closing balance with present opening balance for each and every consumer of the vast 86 lakh consumer base in the discom. The tool also generates various analysis reports to the management and field officers for review. After closing the ledgers, the billing data is analyzed for accuracy and history of consumer is maintained in CAT. Further annual revenue proposals are prepared based on this consumer history data available in cat.


ATP Machines

APSPDCL in its endeavor to enhance its customer service base has launched Any Time Payment (ATP)Machine for the convenience of its consumers, who can now pay their electricity bills round the clock- 365 days, either by cash or check and get a receipt of the amount paid to the service number of the consumer. ATP facility being introduced by APSPDCL will greatly benefit the consumers in payment of electricity bills. All the electricity consumers of APSPDCL can avail this facility.

The ATP Machine has a touch screen, through which the consumers can enter their Service Number and pay the amount and get a receipt/statement of the amount paid. The machine has the provision to take currency notes. A separate slot will accept cheques in the same manner.


AMR System (11KV Feeder Supply Position)

AMR system (Automatic Meter Reading enabled with GPRS SIMS) is implemented in APSPDCL covering all 11 KV feeders and also all HT billing services. 11KV Feeder Supply Position is being monitored by this AMR system. 11KVFeeder Supply Position, 11KV Feeder Outage reports along with the causes pertaining to a particular area i.e. Division wise, Subdivision wise, Section wise and Village wise can be viewed on the official website of APSPDCL, as this module is integrated with the APSPDCL web site and AP State Govt Power Portal.


Service History

Service History is a centralized web based application to generate consumer account copy online from any office in Discom from 2004.


Spandana

Spandana application provides the consumers to come and meet the CMD of APSPDCL in the office premises and otherwise they can make use of the service, so called Dial your CMD on a weekly basis to register their complaint.This system registers the complaint and gives an acknowledgement,will be dispatched to the relevant officer and later the complaint can be tracked till it is solved.


Inward Registry

An application for tracking the currents received by the various wings at the corporate office of APSPDCL.


ETAAL

Day wise transactions done through online (e-transactions) are integrated to E-Taal portal of AP Government.