The CSCs are established to give "single window solution" to the consumers. Customer Service Center is a web based application which acts as a single window clearance point for all customer-related activities like New Services registration, Re-registration of services, Service related changes like Category Change, Title Transfer, Load Change, Phase Change etc and releasing of registered services.

Customer Service Centers are established to attain.

Consumer Satisfaction.
Better customer service.
Reduce the Resolving time.
Decrease the Load on Section Office